FAQs, (Frequently Asked Questions), If you cant find the answer to your question here please contact us and we will be happy to assist you.
What are your opening times?
Our opening times are as follow:
Barnstaple (Head Office) – Monday – Friday 8.00-5.00 & Saturday 8.30-12.00
Barnstaple (St Johns) – Monday – Friday 8.00-5.00 & Saturday 8.30-1.00
Hatherleigh (Devtrac) – Monday – Friday 8.00-5.00 & Saturday 8.00-12.00
If I order parts from you, do I have to collect them, or can you send them to me?
Parts can always be collected from us, and we are happy to send parts on to you for a small charge, in some cases parts can be sent direct to you from our supplier (after an initial set up charge)
If I don't have an account, can I still have parts sent to me?
Parts can still be sent on to you, although payment must be received in full before they are sent.
What payment methods do you accept?
We accept many types of payment, including:
Cash, Cheques, Cards (not American express), BACS
Do you supply parts for other tractors & machinery?
Yes, we can source and supply pattern parts and accessories for most tractors and machines.
How often should I have my machine serviced?
All manufacturers have there own service schedules, but if you are unsure we would advise having your machine serviced or checked at least once a year to maintain it reliability and keep it in good condition.
Do you offer an out of hours breakdown service?
We offer an agricultural breakdown line, if you should need to use this service please call the following numbers
Barnstaple: Richard Tanton – 07979 647850
Hatherleigh: Robert Ridge – 07531 166684
Can you collect my machine for service or repair?
We offer a collection and return service for Garden machinery, for a small charge.
Does petrol go stale?
Yes, overtime petrol will go stale and cause problems with the starting and running of your machine, to avoid this we supply and recommend the use of a product called Aspen which is a ready mixed fuel replacement, speak to a member of staff for more information.
What are your payment terms on tractors and machinery, do you offer finance?
Finance is available on larger tractors and machinery, All tractors and machinery must be paid for, or signed up for finance before they are handed over.
How long does my warranty last?
Warranties vary depending on the manufacturer, so please check this at the time of purchase or speak to a member of staff
Can I bring my machine to you for warranty repairs, if I didn't buy it from you?
If your machine is a brand we stock we will be able to carry out repairs on it for you.